Frequently Asked Questions

Answers to Common Questions

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Faq

Our company was created in 2012 as PV Web Solution. Xolohost has grown into a leading provider of Shared, Reseller, VPS, and Dedicated web hosting.
We can provide custom name servers with the correct glue records associated, providing that the relevant domain is registered with Smart Hosting. This is because only the domain vendor can set glue records. If your domain is not registered with us, you would need ensure that your domain vendor sets the glue records
We have done away with all setup fees. There are no hidden costs or setup fees attached to any Xolohost.com hosting plans.
Set up your account

After you purchase a hosting plan, you need to set it up before you can use it to host your website.

  1. Log in to your Xolohost account.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. Select or enter the domain name you want to use.
  5. Click Upload Your Site.
  6. If your domain name isn't currently registered here, select your transfer options.
  7. If your domain name isn't pointed toward our DNS servers, resolve the issues or skip this step.

Next step

Get your site online using one of these options:

  • Upload your website
  • Install an application (for example, WordPress
When placing an order online or by phone, you may use the following payment methods:
American Express, Discover Card, MasterCard, Visa, and debit cards with the MasterCard or Visa logo. We also accept PayPal. We accept cash, bank transfer as payment.
For orders placed by customers located in the EU, Norway, and Switzerland, we currently accept from the follow payment methods: MasterCard, Visa, Maestro, JCB, and PayPal.
You can upgrade your account at any time. It is free to upgrade, and the only charge you would be responsible for is the price difference between your current plan and the plan to which you'd like to upgrade.
We are providing Graphic Design, Web Design, Web Application, Social Media Apps, Site Maintenance, Internet Marketing, Android Apps, SEO, SEM And SMO Services.
We are avaliable on chat and mail, also you can raise a support ticket. When you have complex support questions that do require phone support, we schedule a phone call.

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